From technical writing and Scrum, into product.

ISMP Korea

• Led end-to-end development of a college English-learning program ("Miyoungka"), from user research and concept validation to launch
• Developed and executed a social media strategy that grew Instagram presence from 0 to 1,200 followers within 4 months
• Analyzed user engagement metrics to refine content strategy and improve audience reach
• Designed, wrote, and maintained multiple websites supporting program visibility and growth

Leidos

• Facilitated Agile ceremonies (Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives) for a cross-functional team supporting an Oracle eBusiness Suite implementation
• Coordinated across stakeholders, developers, and business teams to ensure alignment and on-time delivery within a dynamic project timeline
• Produced and maintained technical and end-user documentation, including training materials and system guides
• Translated complex technical workflows into clear, user-friendly documentation for non-technical audiences

UC Davis Financial Aid Office

• Assisted 200+ students weekly via phone, email, and in-person support, ensuring timely resolution of financial aid inquiries
• Managed and updated student records across multiple databases, identifying discrepancies and ensuring data accuracy
• Streamlined ticket handling and request flow by prioritizing tasks and maintaining organized documentation

Klesis, Acts 2 Network

• Led officer team in fundraising strategy, reaching a yearly goal of $5,000 for on-campus events and network retreats
• Drove a 300% increase in club attendance (2021–2023) through cross-channel engagement strategy

University of California, Davis